NOTICE: Behavioral health case managers are NOT AN EMERGENCY RESOURCE. If you are in crisis or in need of immediate support, please dial 9-1-1, call Your Hope Center at (970) 306-4673 (HOPE), or contact the Colorado Crisis Line at  (844) 493-8255 or Text “TALK” to 38255.
Accessing behavioral health services can seem daunting, but you don’t have to do it alone! With the support of the Colorado Health Foundation, Vail Health Behavioral Health is offering community behavioral health case management services in Eagle County. Behavioral health case managers are trained to walk you through how to access behavioral health services and programs.

What Is Behavioral Health Case Management?

Behavioral health case management is a service that helps Eagle County residents navigate the complex system of behavioral health care and connects people to available resources and services that best meet their needs when they experience barriers to access. 

How Does Case Management Work?

Case managers generally contact clients for the first time through a phone call to introduce themselves and set up an appointment to meet in person. The first in-person interview can take place at a Vail Health Behavioral Health office, in the community or at the client's home. The goals of the first interview include reviewing and completing required documents and assessments. The case manager and client will establish goals and objectives that will guide their work together. The needs and goals of the client will determine how often and for how long case management services are provided.

Case managers meet individually with clients to create engagement and build trust and rapport. During these meetings, case managers identify concerns and barriers that patients are experiencing, identify resources to overcome these barriers, connect people with the available resources and services that best meet their needs and coordinate these services.

Case managers often assist with application completion, submission and tracking, phone calls to set up appointments, arranging transportation and facilitating effective communication between parties. Case managers also help explain complicated systems and procedures that can seem overwhelming or foreign to patients, providing support and assistance in a competent, comforting way. Case managers have backgrounds in behavioral health, but they are not licensed therapists. Spanish-speaking and bicultural case managers are available.
Behavioral Health Case Management Services Help Clients:
  • Connect with therapists
  • Access drug and alcohol treatment
  • Understand treatment options
  • Connect with an insurance navigator
  • Explore financial assistance options including:
  • Connect to short- or long-term care
  • Find additional financial alternatives to assist with medical expenses, housing assistance, food assistance, and emergency funding to help with immediate needs
Behavioral Health Case Management DOES NOT Provide:
  • Mental health therapy
  • Crisis services 
  • Translation and interpretation (services are available in Spanish)
  • Legal services
Please note that behavioral health case management is a non-clinical service. Case managers will provide supportive services and have extensive background in behavioral health, but they are not licensed therapists. 

Behavioral health case managers have offices at the Edwards Community Health Campus. Services are mobile and can be provided at a convenient location for the client.

How Much Does It Cost?

Case management services will be billed to your insurance. If services are not covered benefits or you choose not to use your insurance, the self pay rate is $7.50 per each 15 minute increment.  We encourage everyone to check with their insurance to see if behavioral health case management services are covered benefits. 

Contact a Case Manager:

Please contact us at or (970) 422-3029

Meet the Case Management Team

Madeline Calel

Community Health Specialist

Madeline Calel helps with new or renewal applications for Medicaid. She is a community-based enrollment specialist. She can also help you apply for various other government financial assistance programs, including food stamps and Cash Assistance; help you navigate other health insurance options, such as Connect for Health Colorado and Mountain Family Health Center’s discount program; and connect or refer you to various other resources and services in our community that support your wellbeing.

Madeline grew up in Leadville, CO. She is passionate about helping the Latin community and practicing language justice meaning creating a safe place where you can speak the language of your heart. Madeline loves to spend time with family and go out on outdoor adventures.